Your questions, answered

Simply enter the name, initials or wording in the personalisation box on the product page before adding to the basket.

Please double-check spelling, punctuation and capital letters, as we print exactly what you submit.

In many cases, yes!
If you’d like something slightly different (extra wording, special requests or design tweaks), please get in touch before ordering, and we’ll let you know what’s possible.

Most items are made exactly as shown in the listing images.
We don’t automatically send previews, but if you’re unsure, you’re welcome to message us before ordering.

Because our products are made to order, changes can only be made within a short window after purchase.
Please email us as soon as possible and we’ll do our best to help.

All Amy Lucy items are personalised and made to order.

Typical times are:

Processing: 1–2 working days

UK Delivery: 1–2 working days after dispatch

International Delivery: varies by location

Estimated delivery times are shown at checkout.

Yes — express options may be available at checkout depending on the product.
If you need something urgently, feel free to contact us, and we’ll advise.

Yes — Amy Lucy products are beautifully presented and perfect for gifting.
Some items also offer gift wrapping or gift message options on the product page.

We’re so sorry — this is never what we want.

Please email us with:

Your order number

A clear photo of the issue

We’ll resolve it quickly with a replacement or refund where appropriate.

We carefully select premium materials across all Amy Lucy products, including:

Vegan leather stationery

High-quality fabrics

Durable printing and embroidery methods

Thoughtful finishing details

Each product page includes full material information.

We accept all major payment options, including:

Visa / Mastercard,

PayPal,

Apple Pay,

Google Pay,

Shop Pay and Klarna

All payments are processed securely.

You can reach us anytime at:

hello@amylucy.co.uk

(or via our Contact Page)

We aim to respond within 1 working day.

Yes — we love working with boutiques and businesses.

If you're interested in wholesale orders or personalised corporate gifts, please contact us for more information.

We’re always happy to help.

Contact us anytime, and we’ll get back to you as soon as possible.